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A 2016 cross-sectional study surveyed adults (N=1,734) presenting to 11 immediate care clinics in 2014 to evaluate their satisfaction after an urgent care video telehealth visit.³ Participants were included if they had symptoms suitable for telehealth algorithms (pharyngitis, sinusitis, otitis media, otitis extea, upper respiratory infections, bronchitis, allergic rhinitis, influenza, conjunctivitis, or urinary tract infections), no previous exposure to telehealth, and agreed to a video telehealth visit with an offsite nurse practitioner or physician assistant when the onsite provider was busy. Of the participants, most (70%) were female; several (41%) had no primary care physician. Primary outcomes included whether patients preferred telehealth visits compared to traditional face-to-face visits (rated as “better”, “just as good”, “worse”, or “not sure”), whether patients liked telehealth visits compared to traditional face-to-face visits (rated as “better, “just as good”, or various other neutral or inferior responses), how patients rated satisfaction on a 5-point Likert scale ranging from 1 (“very dissatisfied”) to 5 (“very satisfied”) for overall understanding of telehealth, ease of seeing diagnostic images on the monitor, ease of seeing and hearing the remote practitioner, the practitioner’s capability, quality of care, utility of the treatment and educational materials received, convenience of the visit, and overall satisfaction, and how patients rated likelihood to use telehealth again and likelihood of recommending it to someone else (rated 

Ryan Gorji MD
Dr Ryan Gorji
Ryan Gorji Chicago

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